iiNet says heatwave conditions behind data centre outage – Networking – Telco/ISP


iiNet says heatwave conditions behind data centre outage


iiNet’s Osborne Park facts centre (File Photograph)

TPG Telecom-owned iiNet explained serious warmth in Perth is to blame for a facts centre challenge that has left its electronic mail and web servers offline considering that mid-morning Christmas Working day.

The enterprise took over a working day to formally admit the challenges, with a social media write-up designed just immediately after 3pm AEDST on Sunday.

“Some iiNet shopper operations are now impacted due to a facts centre challenge brought on by yesterday’s serious temperature event in Western Australia,” the online provider explained.

“Internet and cellular expert services for iiNet prospects are nevertheless obtainable and unaffected.

“Impacted expert services consist of the iiNet site and iiNet domain electronic mail expert services. The iiNet shopper get in touch with centre is obtainable for standard troubleshooting only at this time.

“We apologise to prospects for any inconvenience. Our IT group is working to restore operations as soon as achievable.”

More detail on the root result in of the facts centre failure was staying sought by iTnews at the time of publication.

Western Australia sweltered by way of its hottest Christmas Working day on record, according to information stories.

The company’s site displayed placeholder textual content noting it was “currently unavailable” and asking visitors to “check back later”.

Enterprises that have their websites hosted on iiNet infrastructure also explained that their sites were being unresponsive.

iiNet earlier had challenges with its Perth facts centre in 2015 due to heatwave circumstances, and in 2018 due to website energy loss.