Toll Group has taken some of its IT methods offline after detecting what it named “unusual activity” on some of its servers on Monday early morning.
The organization confirmed aspects of the incident to iTnews but mentioned it did not feel the exercise was connected to an previously ransomware attack that it took the most effective portion of six weeks to get better from.
Purchaser-dealing with methods including MyToll, the portal utilised by customers to book pick-ups and to look at monitor-and-trace data, are among all those taken down.
The company’s make contact with centres also look to be offline, with a shorter recorded information noting that “MyToll is at present dealing with technical difficulties. We are functioning on restoring all products and services as quickly as feasible.”
A Toll Group spokesperson informed iTnews the organization “detected unusual exercise on some of [its] servers” on Monday early morning.
“As a precautionary measure, we moved speedily to choose different IT methods offline, including the servers in concern, even though we initiated a entire investigation,” the spokesperson mentioned.
“Initial indications propose that the resource of the exercise is unrelated to that of the ransomware incident of previously this calendar year.
“We activated our organization continuity approach as quickly as we disabled the on line methods in concern, including instigating manual procedures to assure we can maintain products and services going for our customers.
“We have been functioning through the working day with particular customers who have been impacted.”
Numerous independent resources informed iTnews that the organization was dealing with an additional safety incident, despite the fact that its mother nature had been unclear for much of the working day.
It is Toll Group’s 2nd IT safety incident this calendar year after currently being strike with a “targeted ransomware attack” in late January.
The timing of this most up-to-date incident is very likely to be especially harming, specified it arrives as Australians are relying additional heavily on couriers to deliver items purchased on line, with several bricks-and-mortar merchants continue to shut because of to the COVID-19 pandemic.